How Long Will It Take To Fix My Home? Each and every claim is unique and has it’s own set of challenges. The repair process is proportionate to the severity of the loss. Your project manager will work with you and explain the process to you every step of the way,.
I Work Full-time, Can The Work Be Done In The Evenings / Weekends? Our employees and our sub contractors work a regular work day. We will provide you with a lock box so that access to your property will be controlled. Or you may make arrangements to have someone at the site to provide access.
Do You Think My Insurance Company Will Pay For This? The decision of coverage is always made by your Insurance provider. However if you have discovered damage in your home and want some professional advice, our project managers would be happy to come to your home , assess the damage and assist you in making an informed decision on whether you should or even can make a claim or not.
How Much Do You Think This Claim Will Be? Every claim is different and once the insurance company has made the decision on coverage you will be provided with a scope of the work along with the cost. It is important to note that some things are not usually covered by insurance such as code upgrades. Any costs not covered by the insurance company are the responsibility of the homeowner.
Why Do I Have To Pay The Deductible? Your insurance deductible is a pre-determined amount agreed upon by you and your insurance company when you purchase your policy. The adjuster often directs restoration contractors to collect the deductible. It is due when a loss occurs and your coverage has been confirmed.
How Long Will This Drying Equipment Be Here? We are usually able to dry structures in 3-4 days, though some jobs require more time. It is important to keep the equipment running as much as possible to expedite the drying process and discourage additional damage associated with building materials being wet for extended periods of time.
The dry-out portion of my claim is done – now what happens? As soon as we respond to your emergency situation we are already preparing the estimate and scope of work to be done to return your home to its pre-loss condition. Often sub trades are involved such as flooring installers, cabinetry carpenters and electricians. We have to allow sub trades time to prepare their estimates and have them submitted to us. Once our estimate is prepare we send it to your insurance adjuster. They must follow their company protocols before giving the final approval for us to go ahead with the work. Once our estimate has been submitted we must wait for direction from the adjuster before we may proceed with the restoration process.
How is “Smoke Odor/Damage Removed” Smoke odor is removed from your home using extensive cleaning methods, Indoor Air Manipulation and Control, High Efficient Particle Aeration (HEPA), as well as Ozone Treatment are all used. Other tools used may include: Thermal-Fogging and/or Encapsulation of structural materials. For more information, we welcome you to call on us to discuss this complex restoration process.
What is an SOL? An SOL is Statement of Loss. These are the items that are damaged beyond repair and will be reviewed by your adjuster to make an assessment.
What if something is damaged but has sentimental value? Can I have it back? We can try to clean it to the best of our ability and return it to you. Please be advised that some materials once contaminated with sewage or smoke can never be truly cleaned.
Where Are My Contents Going? Some of your contents may be cleaned and stored on site. Otherwise your contents will be taken to one of our cleaning plants and stored in our facility or at a secure storage site.
I have some questions about my claim. Who should I call; the broker, the adjuster or my project manager? Your project manager is always available to answer questions related to the work we are performing and the related repair process. If you have questions regarding coverage your insurance adjuster is the person to contact.
